IT Pro Advanced enhances the IT Pro Junior offering by adding Remote Support and Software Update Management.

 

It includes the following:

 

PC INVENTORY / COMPUTER AUDIT

 

Complete computer inventory and software inventory. Fully
automated and always up-to-date.

 

NETWORK MONITORING / ALERTS

 

Monitoring of hardware changes, software changes, policy
violations, low disk space, unapproved network access, new
devices on the LAN, etc.

 

WINDOWS EVENT MONITORING / ALERTS

 

Remotely monitor Windows system event log, application event
log and security event log with user defined alerts.

 

INTEGRATED REPORTS

 

Comprehensive integrated management and operational
reports. Customisable, always available.

 

GUARANTEED SERVICE LEVEL AGREEMENT

 

2 hours (servers) and 4 hours (desktops) response time!

 

ACCESS TO ONLINE CALL MANAGEMENT FACILITY

 

Your staff will be able to lodge requests for assistance and

monitor the status of these requests online, with email updates.

 

TELEPHONE SUPPORT

 

Your staff will be able to call and speak to our helpdesk team, and receive unlimited support over the telephone.

 

QUARTERLY TECHNOLOGY UPDATE/REVIEW

 

Proactive monitoring and efficient issue resolution is only ½ the
story, let us help guide you on how to take advantage of
constantly changing technological advances and align them
with your business goals and strategic direction.

 

PATCH MANAGEMENT

 

Fully automated security patch scans, patch deployment and
reporting.

 

PC REMOTE CONTROL / REMOTE SUPPORT

 

We can securely access your computer from anywhere, allowing
us to provide you with quick and efficient support.

 

SOFTWARE UPDATE MANAGEMENT

 

Software updates to business critical applications will be
scheduled and installed as when required.

 

 

Interested? Request a quote here!